Money Back Guarantee

If you are dissatisfied with any product for any reason, you may return it within 30 days for a full refund of the purchase price.  Shipping charges are not refundable.  Items displaying excessive wear are not eligible for a refund.  In addition, if your order was shipped free of charge, you may be responsible for the original shipping charges. This will apply only to orders where a customer "changed their mind" or if cancellation of an order takes place after the order has shipped.  If an item is defective and you have contacted us for assistance, your shipping charges may be refundable.

Please contact us for a Return Authorization.

If you are returning an item to us for credit or exchange, send it to:

Essential Pet Supplies LLC
1981 E Carver Rd
Tempe, AZ 85284

Include your original invoice with your return and a note explaining the reason for your return. Ship via DHL, UPS or US Mail Return Receipt Requested. To receive credit, the items you return must have been purchased directly from us and be returned in the original packaging if any. If an item was not purchased within the past 30 days, the following re-stocking fees may apply:

Upon receipt of the merchandise, we will issue a credit by credit card or check depending on your method of payment..

Should you have any questions about our warranties or guarantees, please contact us